We accept returns and exchanges only for defective or incorrect items sent by Specspheres.
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
Returns or exchanges must be requested within 5 days of the delivery date.
To initiate a return or exchange, please contact our customer service team at [specspheres@gmail.com] with your order number and details of the issue.
Once your return/exchange request is approved, we will guide you with instructions for returning the item.
Refunds:
If you are eligible for a refund due to a defective or incorrect item, we will issue a full refund to the original payment method used for the purchase.
Refunds will be processed within 10-12 business days after we receive the returned item.
Non-Returnable Items:
We do not accept returns or exchanges for items that are not defective or incorrect.
Damaged Items:
If your item arrives damaged, please contact us immediately with photos of the damaged product and packaging.
We will assess the damage and provide further instructions on how to proceed, which may include issuing a replacement or refund.
Exclusions:
Specspheres reserves the right to refuse returns, refunds, or exchanges if the item does not meet the eligibility criteria outlined in this policy.
This policy applies only to purchases made directly through Specspheres.
Contact Us:
If you have any questions or concerns about our return, refund, and exchange policy, please don’t hesitate to contact our customer service team at specspheres@gamil.com .